29 Feb 2024

Refund Policy

Thank you for choosing our services for your digital needs. We are committed to ensuring the satisfaction of our clients with services including Domain Name Registration, Web Hosting, Website Development, Content Management, and Digital Marketing. Despite our best efforts to meet your expectations, we understand that there may be circumstances where you feel a refund is necessary. Below is our policy regarding refunds:

  1. Domain Name Registration: Due to the nature of domain registration, all sales are final. We cannot offer refunds once a domain name has been registered or renewed through our service.
  2. Web Hosting: Customers may request a full refund within 30 days of their initial purchase if they are unsatisfied with our web hosting services. The refund does not apply to any add-on services or domain name registrations bundled with the hosting service.
  3. Website Development and Content Management: For website development and content management services, clients are eligible for a partial refund within the first 14 days of the project initiation, provided that no significant work has been approved or completed. The refund amount will be calculated based on the work completed up to the point of cancellation.
  4. Digital Marketing: Due to the customized nature of digital marketing services, refunds are evaluated on a case-by-case basis. If a client wishes to cancel their digital marketing service within the first 14 days, we will assess the work completed and potential refund eligibility.

Please note, to initiate a refund request, clients must contact our support team within the time frames specified above for each service. Refund requests will be processed within 7-10 business days after approval, and refunds will be issued to the original payment method used at the time of purchase.

We reserve the right to modify this refund policy at our discretion and recommend clients review the policy periodically.

Your satisfaction is paramount to us, and we aim to provide transparent and fair resolutions. For any questions or concerns about our refund policy, please contact our customer support team.